Employee benefits onboarding guide

Your step-by-step guide to enrolling in company benefits

Welcome to your company’s employee benefits programme! This guide will help you seamlessly onboard yourself onto your medical aid, retirement fund, and other benefits. You can complete most steps online via self-service portals, or contact HR or your financial adviser for support.

Step 1: Understand your benefits package

What's included?

• Medical aid
• Pension/provident fund
• Group life & disability cover
• Optional add-ons (gap cover, funeral benefit)

Action steps:

Review your employment contract and benefits brochure

Check if any benefits are auto-enrolled (e.g., pension fund)

Self-service option:

• Log in to the company HR portal to access digital guides

Need help?

• HR team: Use our portal to get in touch
• Financial adviser: Contact our team through this page

Step 2: Complete enrollment forms

Action steps:

Fill in:

• Medical aid scheme form (e.g., Discovery, Momentum)
• Pension fund membership form
• Risk benefit (life/disability) form

Self-service option:

• Submit forms online via:
  • Discovery Online (medical aid)
  • Sanlam Group Benefits (pension fund)

Need help?

• HR team: Request editable PDF forms
• Financial adviser: Get help selecting the right options

Step 3: Submit required documents

Action steps:
Upload certified copies of:

• ID/passport
• Proof of bank details
• Dependent documents (if adding to medical aid)

Self-service option:

• Upload via the HR self-service portal or email to

Need help?

• HR team: Confirm certification requirements
• Financial adviser: Advise on tax-efficient structuring

Step 4: Select your benefit options

Action steps:

Medical aid: Choose a plan (e.g., hospital or comprehensive)

Pension fund: Select contribution level (if flexible)

Risk benefits: Nominate beneficiaries

Self-service option:

• Use Discovery's plan selector or Momentum's fund calculator

Need help?

• HR team: Request a plan comparison
• Financial adviser: Get a personalised recommendation

Step 5: Sign consents and authorisations

Action steps:

• Sign POPIA compliance and debit order authorisation

Self-service option:

• E-sign via DocuSign or the HR portal

Need help?

• HR team: Explain legal terms
• Financial adviser: Clarify long-term impact

Step 6: Confirm enrollment

Action steps:

• Await confirmation from providers (e.g., medical aid card, pension number)

Self-service option:

• Track status on Liberty Corporate or Old Mutual Rewards

Need help?

• HR team: Escalate delays
• Financial adviser: Interpret policy documents

Step 7: Register on provider portals

Action steps:

Create accounts on:

• Discovery app (medical aid)
• Allan Gray online (pension fund)

Need help?

• HR team: Provide registration links
• Financial adviser: Demo portal features

Step 8: Verify salary deductions

Action steps:

• Check your first payslip for correct deductions

Self-service option:

• View via SimplePay or PeopleSoft

Need help?

• HR team: Use our portal to get in touch if you have issues
• Financial adviser: Contact our team to optimise your benefits

Step 9: Attend benefits briefing (optional)

Action steps:

• Join live sessions or watch recordings

Self-service option:

• Access via company LMS

Need help?

• HR team: Use our portal to get in touch
• Financial adviser: Contact our team through this page

Step 10: Annual review and updates

Action steps:

• Update beneficiaries and adjust coverages yearly

Self-service option:

• Use the benefits portal's "life events" feature

Need help?

• HR team: Get the latest forms on our portal
• Financial advice: Contact us to do a benefits audit for you

Key support contacts

• HR team: Use our portal to get in touch
• Financial adviser: Contact our team through this page